Surrey Welfare Rights Unit

Who is this course for?

This online session is designed to help Warm Hub volunteers and staff better understand their visitors’ debt problems and how to make a good referral. This is not a session about giving debt advice.

Aims

The aim of the course is for delegates to gain understanding of debt issues; to know what to do if a Warm Hub visitor requires help with debts; identifying what might be a debt emergency, and to help prepare someone for a debt interview if they are being referred.

Objectives

By the end of the session, delegates will have a better understanding of how debt advice can support a client and will

• Be able to identify the right organisation to refer to
• Have a better understanding of what is the debt process
• Be able to identify a debt emergency and when urgent support is needed
• Be able to make active referrals for further support

A complete set of slides will be provided at the end of the course.